This Privacy Policy explains the personal information collection, use, storage, and protection practices of the m99m platform. By using our platform, you agree to the terms set out in this document. Please read it carefully and contact us if you have any questions.
01 Introduction & Scope of This Policy
M99M ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy applies to all information collected through the official M99M website, mobile app, and all related services we provide to registered members in Malaysia.
This document clearly outlines the types of data we collect, the purposes for which it is used, how long it is retained, and the rights you hold as a member. We believe transparency is the foundation of trust — which is why we don't hide anything behind difficult technical language.
This policy applies to all registered members, website visitors, and any party that interacts with the m99m platform in any capacity. If you disagree with any part of this policy, please discontinue use of the platform and contact us regarding further action on your account.
02 Information We Collect
M99M collects your personal information through several methods — directly during registration, automatically while you use the platform, and through the required identity verification (KYC) process. Below are the full details of the data categories we collect:
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth | Registration & KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal process |
| Device & Technical Data | IP address, browser type, operating system, device ID | Automatic system log |
| Behavioural Data | Games played, session duration, login frequency | Platform monitoring |
| KYC Documents | Copy of identification card, bank statement, verification selfie | Manual upload by member |
We only collect data that is genuinely necessary to manage your account, process transactions, and comply with applicable legal requirements. Excess data unrelated to our services will not be collected.
03 Purpose of Information Use
Every piece of information we collect has a clear and legitimate purpose. m99m uses your personal data for the following purposes:
- Account management: Create, verify, and manage your member account, including the login process, password resets, and identity verification.
- Transaction processing: Process deposits, withdrawals, and all financial transactions you make through the platform securely and accurately.
- Platform security: Detect and prevent fraudulent activity, multi-account usage, game manipulation, and any other security threats.
- Customer support: Help you resolve technical issues, transaction enquiries, and any account-related matters more effectively.
- Legal compliance: Meet reporting and compliance obligations under applicable regulations, including Anti-Money Laundering (AML) requirements.
- Service improvements: Analyse usage patterns in aggregate (not individually) to improve user experience and platform quality.
- Important communications: Send account-related notifications, policy updates, promotions you have opted in to receive, and relevant platform information.
M99M does not use your data to make automated decisions that negatively affect you without human intervention. Every action involving your account is reviewed directly by our team.
04 Cookie Usage
The M99M platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website. They help us identify your session, save your settings preferences, and keep your login secure.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they affect the platform's ability to operate.
- Performance Cookies: Collect information about how you use the platform — pages visited, time spent, and any errors encountered. This data is used for technical improvements.
- Functional Cookies: Save your preferences such as language, display settings, and game preferences so you do not need to reset them every time you log in.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and your login experience.
05 Information Sharing with Third Parties
M99M takes seriously its responsibility not to disclose your personal information without legitimate grounds. We only share data with third parties in the following limited situations:
- Payment providers: Required transaction information is shared with payment gateway providers (FPX, e-wallet providers) solely for processing your transactions. These providers are bound by strict confidentiality agreements.
- Game software providers: Basic game session information is shared with licensed game providers to ensure game integrity and accurate wagering settlement.
- Legal authorities: M99M will fully comply with any court orders, directives from law enforcement agencies, or mandatory reporting requirements that are legally valid.
- Identity verification services: KYC data is shared with licensed identity verification service providers to authenticate your documents.
M99M has never sold, rented, or traded your personal information to advertisers, data brokers, or any third party for marketing purposes. If you receive an offer claiming to be from M99M through suspicious channels, please report it to our support team immediately.
06 Data Security & Protection Measures
M99M continuously invests in security infrastructure to ensure your data remains protected at all times. Key security measures we have implemented include:
- 128-bit SSL/TLS encryption for all data in transit between your device and our servers.
- Encryption of sensitive data stored in databases using industry-standard encryption algorithms.
- Layered access controls — only authorised staff with a legitimate business need may access member data.
- Periodic security audits by accredited independent parties to identify and address system vulnerabilities.
- Real-time monitoring of suspicious activity with an automated alert system.
- Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
While we take all reasonable precautions, no system can be guaranteed 100% secure against every cyber threat. We encourage you to play your part by using strong passwords, not sharing your login credentials, and keeping your device up to date.
07 Data Retention Period
M99M retains your personal information for as long as your account is active and for the required period after account closure to fulfil legal obligations and legitimate business requirements. In general:
- Active account data: Retained for the lifetime of your account and updated whenever you make changes.
- Financial transaction records: Retained for a minimum of seven (7) years in accordance with accounting and AML compliance legal requirements.
- Security log: Retained for twelve (12) months for security investigation purposes if required.
- Data after account closure: Basic information is retained for a set period for identity verification purposes in the event you wish to reopen your account in the future.
After the designated retention period expires, your data will be permanently deleted or anonymized so it can no longer be associated with your identity.
08 Your Rights as a Member
As an m99m member, you have the following rights regarding your personal information. All requests will be processed within a reasonable timeframe by our team:
Right to Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or incomplete information in your account.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal obligations.
Right to Restriction
You may request that we restrict the processing of your data in certain specified circumstances.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the m99m support team via live chat, available 24/7. We will process your request promptly and a response will be provided within a reasonable timeframe.
09 Privacy Policy Amendment
M99M reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or platform technical improvements. All amendments will be published on this page with an updated effective date.
For significant amendments involving major changes to how we process your data, we will provide clear notice via the platform or through the email address registered to your account. Continued use of the m99m platform after the amendment's effective date constitutes acceptance of the updated policy.
We encourage you to review this page periodically. If you have any questions or concerns about this Privacy Policy or how we handle your personal information, don't hesitate to contact our support team. We're here to help you at any time.
10 Privacy FAQ
Document Contents
- Introduction & Scope
- Collected Information
- Purpose of Use
- Cookie Usage
- Third-Party Sharing
- Data Security
- Retention Period
- Your Rights
- Policy Amendment
- FAQ
Related documents:
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